Showing posts with label Jamf Pro. Show all posts
Showing posts with label Jamf Pro. Show all posts

Tuesday, December 26, 2023

Zero Touch Setup with DEPNotify

DEPNotify is an application that will guide end-users through the process of enrolling a computer with Automated Device Enrollment. 

An organization can choose to install critical applications after enrollment with MDM, but without a tool such as DEPNotify, end users may not be aware of the process. This application can also ask the end users for information that can be input and then used by administrators for future management.


Two Major components we need to configure for DEPNotify: 

  1. the application 
  2. the starter script


Note: While deploying the Application package and any other resources related to it should designed with an Apple Developer certificate (if deployed via Jamf, a Jamf Pro Built-in CA certificate can be used).


Download DEPNotify: https://gitlab.com/Mactroll/DEPNotify 


DEPNotify supports a wide range of configurations. These include:

  • Customisable text
  • Images
  • User input fields which can be used for extension attributes
  • EULAs
  • The ability to open webpages or play a YouTube video
  • Full-screen or windowed display
  • Progress bars


DEPNotify is completely controlled via echoing text to its control file. By default, this is:


“  /var/tmp/depnotify.log “ but can be changed with the -path flag


To Learn about Application flags:  https://gitlab.com/Mactroll/DEPNotify#application-flags


Commands:

You can customise the DEPNotify window with Commands for user Interaction, notification and completion information.


Main Window Setup: https://gitlab.com/Mactroll/DEPNotify#main-window-configuration

Interaction: https://gitlab.com/Mactroll/DEPNotify#interaction

Notification: https://gitlab.com/Mactroll/DEPNotify#interaction

Completion: https://gitlab.com/Mactroll/DEPNotify#completion


If you would like to add advanced workflow, we can write a plist “  menu.nomad.DEPNotify.plist “With this file you can configure various things like the EULA window, registration window, status text alignment and help bubbles.


Ref: https://gitlab.com/Mactroll/DEPNotify#depnotify-plist


DEPNotify starter Script:

The DEPNotify Starter Script is very lengthy but is heavily commented on to help you understand the available settings and how to configure them.


DEPNotify-Starter Github repo contains both starter script and reset script for DEPNotify:

 https://github.com/jamf/DEPNotify-Starter


you can also use the application DEPNotify Set-up Helper to configure the script for you. 

https://github.com/BIG-RAT/DEPNotify-Set-up-Helper 

 


EULAs and images for DEPNotify should not be included in the DEPNotify package but instead can be placed in a package of their own. 


Any package installed during Automated Device Enrollment must be signed with a certificate that can be trusted by the Mac


Deployment Plan with Jamf:

Assuming the Apple Business Manager is well-integrated


Prestage Enrollment: 

You can go computers: Prestage Enrollments create a setting of prestage.

General > apply setting as per your requirement

Configuration Profile add your DEPNotify Configuration

Enrollment Packages add DEPNotify and any EULA or images package (Note both packages should be signed).

when creating a Prestage enrollment, it is best to use the minimum critical settings


Smart Computer Group:

Create a Smart computer Group with Criteria Enrollment Method: Prestage enrollment operator (is) and value Zero Touch


Configuration Profiles:

If any configuration Profile is you would like to deploy during the Zerotouch scope it with the smart Computer Group you created.


Policies:

Create a policy for the DEPNotify starter script and any packages you need to deploy during the DEPprocess set the as “Ongoing” and with a custom trigger with unique to each policy and scope to this smart Group you created before.


Testing on a Local Enrolled Mac:

Before deploying to production you can test the DEPNotify setting function on you enrolled Mac computer.


To Test open terminal and run the command :

sudo jamf policy -event enrollmentComplete


If all has been configured correctly, you should see the DEPNotify application open and a simulation of your workflow. With the testing flag set to "true", your policies and registration information will not execute.


For more information please contact us at https://brilyant.com/contact/


Thursday, December 14, 2023

Revolutionising IT Support: A Deep Dive into Jamf Remote Assist

In the fast-paced world of technology, efficient IT support is crucial for businesses to thrive. Jamf, a leading provider of Apple device management solutions, has introduced a game-changing tool – Jamf Remote Assist. This innovative solution is designed to enhance customer support, streamline troubleshooting, and provide a seamless experience for both IT professionals and end-users.


Benefits

Jamf Remote Assist offers benefits for both IT teams and end-users, making it a valuable asset in the realm of IT support.

1. Efficient Issue Resolution:

   - Enables IT professionals to troubleshoot issues remotely, reducing downtime and increasing productivity.

   - Facilitates faster problem-solving, ensuring a seamless user experience.

2. User Empowerment:

   - Allows end-users to request support and receive assistance promptly, enhancing overall satisfaction.

   - Promotes user independence by providing step-by-step guidance for common issues.

3. Enhanced Productivity:

   - Minimizes the need for in-person support, saving time for both IT teams and end-users.

   - Improves workflow efficiency by addressing issues without disrupting the user's work environment.

  1. 4. Time Savings:

    By eliminating the need for physical presence during troubleshooting, IT professionals can resolve issues swiftly, resulting in significant time savings for both support teams and end-users.


  2. 5. Reduced Costs:

    Lower travel expenses, decreased downtime, and efficient issue resolution contribute to cost savings for organizations utilizing Jamf Remote Assist, making it a cost-effective solution.


What Problem Does it Solve?

Jamf Remote Assist addresses several common challenges faced by IT support teams:

1. Limited Accessibility:

   - Overcomes geographical barriers by allowing IT professionals to provide support from anywhere in the world.

2. Resolution:

   - Speeds up the troubleshooting process, reducing the time it takes to resolve technical issues.

3. Resource Optimization:

   - Optimizes IT resources by minimizing the need for on-site visits and maximizing remote support capabilities.


Setup

Configure the Cloud Service Connection: Settings → Global → Cloud services connection




Enable Automatic Distribution of the PPPC Settings for Jamf Remote Assist in Jamf Pro by Nagavating to settings → Computer management →Security                                                         ( On Premises : The first time enabling the Jamf Remote Assist PPPC profile, the administrator must select the data storage location. Options are United States, Asia-Pacific and EuropeMake sure to choose this region carefully. Jamf cannot migrate data between regions at this time.)




Initiate a Jamf Remote Assist session from Jamf Pro: Search Inventory  → Select your Mac  → Management  → Management Commands  → Remote Assist 


Jamf Remote Assist Network Communication Ports:

Jamf Remote Assist utilizes port 5555 over TCP and port 443 for WebSocket Secure (WSS) network communication.

Jamf Remote Assist Components:

Three primary elements make up Jamf Remote Assist:

  1. The viewer - A web application that is started in a new tab within the admin computer’s browser whenever a session is requested. This is the tool Jamf Pro admins interact with when viewing and interacting with a remote assist session.

  2. The Jamf Remote Assist app - A native application deployed to all computers by Jamf Pro that is responsible for delivering screen and file data to The Viewer. This element is also the part that manages notifications, prompts, and user experience elements displayed on remote computers when sessions are initiated, in progress, or when ended.

    Four processes make up the Jamf Remote Assist feature that run on managed computers:

    Two processes run as the root user:
    jamfRemoteAssistConnector
    jamfRemoteAssist

    Two processes run as the logged-in user:
    jamfRemoteAssistConnectorUI
    jamfRemoteAssist

Conclusion

Jamf Remote Assist emerges as a transformative solution in the realm of IT support, offering a comprehensive set of features to streamline issue resolution and enhance the overall user experience. 


Reference link:

Documentation: Jamf Guide

For more information please contact us at https://brilyant.com/contact/